
36
Questions and Answers
General Use of the System
1. How can I avoid false alarms?
Take a look at the tips on page 3. If you have any further
questions, call Brink’s Customer Care at 1-800-445-0872.
Customer Care is available to help you 24 hours a day, seven
days a week.
2. Do I need an alarm permit?
Alarm permit ordinances vary from area to area. Please
contact your local emergency agencies, or your city or county
government to determine if a permit is needed in your area. It
is your responsibility to get the permit, pay the fees, and inform
Brink’s of your permit number.
If you do not have a permit, emergency agencies may choose
not to respond to an alarm at your home. In addition, false
alarm fines are generally much higher for systems lacking
permits.
3. How often should I test the system?
You should test the system once a week. Follow the test
instructions beginning on page 22 of this manual.
4. Should I clean the smoke/heat detector?
Yes. Follow the instructions on page 13.
5. What happens if I add DSL (digital subscriber line) service to
my home?
Converting your telephone line to a high-speed data format like
DSL can affect the ability of the system to report alarm
conditions to the Brink’s Monitoring Center. See page 42 for
more information.
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